Services Provided

    Hotels & Resorts​

 

• Booking process

• Overnight stay

• Welcome experience

• Reception: Check-in and Check-out 

• Room: cleanliness, condition, comfort, amenities 

• F&B: room service, breakfast, restaurants, bars 

• Back of the house 

• Public areas 

• Wellness & fitness areas

• SOPs

    Restaurants​

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• Reservation process

• Welcome experience 

• Restaurant ambiance 

• Staff appearance, cleanliness, engagement 

• Table setting 

• Food presentation, quality, taste 

• Cleanliness of public areas

• Cash integrity audit                                                                                                

    Spas

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• Booking: phone and online 

• Welcome, front desk 

• Staff appearance, friendliness, knowledge 

• Facility: ambience, cleanliness, comfort 

• Amenities 

• In-person experience

• Treatment knowledge

• Cash integrity audit

• SOPs

    Retail

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• Shop cleanliness

• Staff engagement, attentiveness

• ​Fitting room cleanliness, tidiness, overall ambiance

• ​Purchase return handling

• Cash integrity audit