The secret behind exceptional service

 

SilkGlove Standards specialises in discreet and professional secret shopper evaluations, providing hospitality and service quality audits for hotels, restaurants, spa facilities, and retail establishments.

 

We have a discerning eye for the details that create a spectacular guest experience. Our professional background includes quality control for Marriott Hotels, one of the world’s leading hospitality brands. We also have over 15 years’ first-hand experience with five-star establishments across Denmark, the Czech Republic, Germany, Oman, Kenya and Austria.

 

Professional insights, tailored to your needs

 

We partner with clients to analyse every aspect of the guest experience, from customer interactions and cleanliness to overall service and cash integrity.

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When you work with us, you can expect:

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• Meticulous observations and unbiased assessments

• Evaluations tailored to your unique needs 

• Insights to help you enhance operations, deliver exceptional service and achieve higher levels of customer retention 

 

Based in Vienna, serving the world

 

From established global brands to boutique hotels, businesses around the world trust our wealth of industry experience, our integrity, and our commitment to excellence. We are intimately familiar with the global and cultural terrain hospitality brands must navigate, and have honed our expertise in world-class establishments across Europe, the Middle East and Africa.

 

Contact us to see how SilkGlove Standards can help your business be at its best. We are available for consultations and engagements worldwide.